What is BT RingCentral?

BT RingCentral is a virtual phone system that helps small businesses grow through improved productivity and faster customer response times. Instantly activated upon account sign-up, service includes your choice of either a Freephone 0800 or 0844 Contactcall number with multiple extensions, live call forwarding, in-queue music and messaging, a dial-by-name directory, Internet fax and much more. With all the power and functionality of an enterprise phone system - but without expensive hardware to buy or maintain - BT RingCentral allows entrepreneurs to focus on what they do best: growing their business.

What is a virtual phone system? (Virtual PBX)?

The BT RingCentral virtual phone system is an affordable, instantly activated alternative to the high costs of buying and maintaining a hardware-based Private Branch Exchange (PBX) system. An online service, BT RingCentral delivers all the power of a sophisticated phone system, but with no hardware to buy and nothing to maintain. With BT RingCentral, an 0800 or 0844 number serves as your main business number and an auto-attendant routes calls for up to 50 separate extensions. Extensions can be tailored to play announcements, take voicemail or ring through to office, mobile or home phone number - the choice is yours. With a professional greeting, custom menu (including a dial-by-name directory) and in-queue music and messages, a virtual phone system gives your company the appearance of a FTSE 100.

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What is an auto-attendant?

The BT RingCentral auto-attendant routes callers to appropriate employees and departments. Using interactive voice response technology (IVR), the auto-attendant does not require human interaction; the caller's options are simply predetermined by the IVR system. The BT RingCentral auto-attendant also provides multi-number call forwarding, call screening, voicemail, Internet fax and advanced delivery options, all with excellent sound quality.
Performing many of the same tasks as a receptionist, the BT RingCentral auto-attendant can provide different greetings to be assigned to a main number and multiple extensions. BT RingCentral has default greetings available to you, or you can record your own. Because account administration is online, you are free to change your settings at any time.

Example of call routing: "Welcome to My Company. Push 1 for Sales, 2 for Service, 3 for company directory..."

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What is Unified Messaging?

Small businesses today use a wide assortment of telecommunications tools, including mobiles, desk phones, laptops, PDAs, fax machines, voicemail and many others. Unified messaging incorporates these seemingly disparate tools into one seamless system behind a single phone number, allowing for complete control over all communications. Your clients, friends and family only have to know one number to reach you, and you can access all of your business messaging through one set of tools.

Unified messaging the BT RingCentral way eliminates the need for numerous voicemail services, passwords and time-consuming phone calls to check voice messages.

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What is Internet fax?

Included with BT RingCentral service at no additional charge and available for all extensions and users, Internet fax enables you to send and receive faxes through email, Microsoft Office and even your smart phone. Additionally, all faxes are processed by BT RingCentral via the Internet so callers never get a busy signal and there is no wait for fax transmissions

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Can I use BT RingCentral voicemail with my mobile, office and home phones?

Yes. With BT RingCentral you can setup a single voicemail mailbox for all your phones.

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Can I record my own greetings?

Yes! You can record greetings yourself by phone or PC, import professionally recorded greetings or use our default system greetings.

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Do I need a phone line or special equipment to make this work?

BT RingCentral service is a complete stand-alone system. No additional telephone lines or special equipment are required to retrieve voicemail and faxes and save them to your online account. Messages can be received through your PC and played directly through your computer speakers. No additional local or long-distance telephone features or hardware are required for BT RingCentral to function.

To answer incoming calls, all that is needed is an existing phone line - mobile, landline or VoIP - that is capable of receiving calls. You can also answer incoming calls through your PC with the BT RingCentral Call Controller (included with your BT RingCentral account).

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How much do BT RingCentral services cost?

Service starts as low as £15 per month. Please check our pricing page for information about each of our plans.

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Can I use my current phone number with the BT RingCentral service?

Yes! Simply forward your calls to your BT RingCentral number.

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How long does it take to activate?

Your account and phone number is activated immediately upon signup. You will receive 60 minutes to use as you wish for free during the 30-day free trial.

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How are minutes used and how much do they cost?

Billing is in thirty second increments, rounded to the nearest half minute for each minute of usage. (A fax uses about one minute per page.) For example, if you're on the phone for 1.47 minutes, you will be billed for 1.5 minutes. Please check our pricing page for information.

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Can I upgrade to a different service level or change my billing plan at any time?

Yes! You can switch service levels at any time directly through your online account. Any existing payments will be prorated.

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Am I charged for checking messages?

Online account access for message retrieval, email delivery of voicemail and fax messages and receiving messages via the Call Controller is always free.

Minutes are used when checking messages or logging in to your account by phone via your 0800 number. The calls to 0844 numbers are charged at 5p per minute to the calling party.

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Will my credit card be charged during the free trial?

No. You will not be charged during the 30-day free trial. You will be charged if you choose to upgrade to a subscription during the trial. You will be automatically upgraded and billed if you do not cancel before the trial period expires.

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What is included in the free trial?

You will receive 60 free minutes to use during the 30-day free trial. The entire menu of BT RingCentral Online standard features can be used during the trial.

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Is there a setup fee?

No. There is no setup fee.

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What kind of commitment do I have to make?

No commitment is required. You can pay as you go (month-to-month) and cancel at any time, without penalties or cancellation fees.

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How do I cancel my subscription with BT RingCentral?

Simply call BT RingCentral Customer support at 0800-756-9550, 24 hours a day, 7 days a week and speak with one of our friendly customer service representatives. Please be ready to verify your account number and billing information as it appears on your account.

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