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| You can configure and modify your system quickly and easily with the flexible BT RingCentral Answering Rules. You can route callers to voicemail, extensions and alternate phone numbers based on date and time, date range and caller's number as well as the number they dialed (if you have more than one). You can create rules for individual mailboxes, extensions and your company main number. Many of our customers have created rules to adapt their systems in ways we never thought of! You might, too. |
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Route callers based on a date and time or date range
Define your Business Hours, select a greeting to play and choose where to route calls. Define how After Hours calls should be handled differently (e.g., send callers to voicemail). Route calls to any of your phones and play a custom greeting during specified date ranges (perfect for holidays, vacations or special events). |
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Route callers based on their number
Key customers or family can reach you directly on your mobile phone, while all others can be directed to your desk phone or voicemail. You can schedule calls to your sales department to go to one agent on Mondays and Wednesdays and another the rest of the week. |
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Route callers based on the number they called
Choose which of your RingCentral phone numbers (or all) a rule applies to. For instance, you can apply a rule to your local or toll free number(s), or all, and then indicate where calls should go (e.g., cell, office phone, etc.). |
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Control your Answering Rules online from any computer
Create and manage your rules at any time through your easy-to-use online control centre. |
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