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BT RingCentral offers extensive call-logging capabilities to help small businesses manage their communications. For auditing, sales, customer service and planning purposes, it's often essential that small businesses have access to detailed records of their inbound and outbound calls.
With BT RingCentral, users access their call logs through the online User Portal, with a choice of displaying several levels of detail. In the default view, users can simply see who called and when. But with detailed reporting, call logs can be displayed by date range, type of call, inbound/outbound, as well as filtered by contact, extension or phone number. All call record fields are sortable, so users can easily find individual call records in their call logs. |
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View archived calls and faxes - great for sales leads
Need to know when a client sent you a fax? Do you want to know who called on a real estate listing even though they didn't leave a message? No problem. They're in your call logs—dated and time-stamped. Your call logs are accessible from the moment you sign up and are never deleted. |
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Quickly search and sort call logs
You can search your logs by—and in any combination of—date, monthly cycle, call type (voice, fax and so forth), direction of the call, extension number and Caller Display.
You can sort the call log with a simple click of any of the column headers. |
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Download your call logs or automatically deliver them by email
You can download your calls logs into Microsoft Excel® for detailed analysis and accounting records. Business owners can see who their employees are calling and faxing.
Easily email a call log to yourself or someone else—such as an employee or your accountant, or schedule an automatic email delivery. |
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Return calls and respond to messages with one click
Just click any number in your call logs to use RingOut click-to-call outbound dialing. |
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