You’ll establish your brand and improve your professional image through the music and messages you play to callers on hold. You’ll be able to choose ready-made default recordings and music, record your own from your computer or phone or upload professionally recorded greetings.
You can brand your business through the music you play. Pick music that appeals most to your callers, or best reflects your industry or personality.
Market your services
You can record a message to play to callers while on hold. For example, announce a new product, service or event, provide an answer to a frequently asked question or give directions to your office. Play it alone or as a periodic interruption to hold music.
Vary your music and messages by extension, date, time and caller ID
RingCentral Answering Rules will let you choose which music and messages to play according to day, time, caller ID and incoming number. Each extension can have its own selection.
Reduce your hang-up rate
You can use default voice messages or record your own personal messages that politely encourage callers to wait. You can choose to interrupt the music on hold with default or personal voice prompts that encourage callers to wait.
