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Desktop Call Controller
One of the benefits of having a virtual phone system is being able to integrate your computer with the business you do over the phone. Just think about the conveniences of a mobile smartphone. Your computer is much more powerful. With a Virtual PBX, you magnify the advantages of a smartphone tremendously. With the BT RingCentral virtual phone system, the Call Controller is the software that allows you to handle all your phone calls on your PC. BT RingCentral provides this service with every account. The program goes well beyond simply letting you answer and transfer calls. With it you are able to screen and route calls as they come in, record calls, pick up calls while callers are leaving voicemails and even create customized text-to-voice messages that callers will hear from an Auto-Attendant.
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Included Features
0800 Numbers
0844 Numbers
Auto-Attendant & Extensions
In-Queue Music & Messages
Internet Fax
Voicemail with email delivery
Call Diversion
Call Management
Desktop Call Controller
Click-to-Call from the Web
Outlook Integration
Reports and Call Statistics
View More Features
Screen callers

Before a call rings your phones, Call Controller automatically opens and displays the name and number of the person or business who’s calling. You can also have callers prompted to state their names, which will be played through your computer speakers.
Answer calls through your PC
Call Controller lets you experience the power and quality of VoIP service for free. You can answer all your incoming calls on your PC. A headset and microphone turns your PC into the smartest phone available.
One touch call response
Click one button to send calls to voicemail, an automatic text response or to reject the call.
Route calls on the fly
Using a drop-down list you can select which hard phone you want the call to ring on—your office phone, home phone, mobile or any phone you choose.
Give callers a text-to-voice message before answering
While the caller is waiting to be answered, you can select from default messages or type a new message that Call Controller will read to the caller through its computer-generated voice. Great for when you’re in meetings or on the phone with someone else, but want to give that caller the personal touch or a call back time.
Pick up the call while the caller is leaving a message
Call Controller allows you to listen to the message as it is being recorded, and to pick up the call to speak with the caller.
Record calls
Record and play back calls for transcription directly from Call Controller. You can save the files to your PC and forward them to others.
Microsoft Outlook integration

Call Controller is completely integrated with Microsoft Outlook, so it provides you with one-touch dialing and by-name call screening for all your Outlook contacts.